Who we are

Silkfin Industrial trading as Foxy Foldaway
Registration # 1967/011326/07
Our website address is https://www.foxyfoldaway.co.za.

This privacy policy discloses how we obtain and use personal information collected by Foxy Foldaway. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the terms and conditions. These policies may be changed at any time, but any changes will be posted here so please review this section from time to time.

The privacy practices set forth in this policy are for this website only. If you link to other websites, please review the privacy policies posted on those sites.

What personal data we collect and why we collect it

We may collect certain information about your visit such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the internet; the date and time you access the site; the pages that you access while at the site and the internet address of the website from which you linked directly to our site. This information is used to help improve the site, analyze trends and administer the site. Using our website requires the following information: Name / Billing Details / Email Address / Foxy Foldaway Password

The personal information above is collected, stored, processed and used for the following purposes: User registration and account management; Provision of services offered; market research to improve our service; Dispatch newsletters on special promotional deals. Any analysis is carried out with no relation to the personal data. The user will remain anonymous.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Information captured in our contact form submissions are used for customer service purposes, and the information submitted is not used for marketing purposes.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you an account and are logged in to that website.

What rights you have over your data

The customer can demand access to their personal data stored in our database by requesting it. We will also remove your data from our database on request unless there is a legal reason why we need to keep the data. Access can be gained, the data can be corrected, and any concerns related to the use of your data can be raised by writing to [email protected] Please include a certified copy of your identity document.

Analytics

Foxy Foldaway uses various tracking programs offered by third parties such as Google Analytics, a web analytics service provided by Google Inc. ("Google") and Facebook using the customised Facebook pixel. These programs use cookies, which are text files placed on your computer that provide the analysis and tracking of the usage of the site. The information generated by the cookie about your use of this website (including your IP address) is transmitted to their respective servers in the U.S. and stored there. For further information visit www.aboutcookies.org. You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. By accepting these terms you agree to the processing of your data by Google & Facebook in the manner described and for the foregoing purpose.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Source: WooCommerce

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example --

Payments

We accept payments through Netcash. When processing payments, some of your data will be passed to Netcash, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Netcash Privacy Policy for more details.

Source: WooCommerce Product Bundles

Product Bundles does not collect, store or share any personal data.

Source: Appointments

By using this extension, you may be storing personal data or sharing data with an external service.

Source: MailChimp for WooCommerce

When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. Read our privacy policy here.

Source: QuoteUp

This is sample text for the policies your Privacy Policy should include, with respect to Product Enquiry Pro for WooCommerce. Depending on what settings are enabled, the specific information shared by your store will vary.

We recommend consulting a lawyer when deciding what information to disclose in your Privacy Policy. You are free to make edits as necessary and add to the content below.

Note: Depending upon the use case of your website, you can either use the word ‘Enquiry’, or ‘Quote’, or both.

We collect user information whenever you submit an Enquiry/Quote form on our store. When you submit an Enquiry/Quote Request form, we’ll ask you to provide the following information1:

Your Name
Your Email Address

When an Enquiry/Quote form is submitted, the IP address of the user is collected, in addition to the data in the form. This information may be used to identify the country from which the Enquiry/Quote request is submitted.

The information provided while submitting Enquiry/Quote Request form will be used to:

Gain a complete understanding of your requirements
Generate an accurate quote
Ensure unimpeded communication with respect to your enquiry

 

By submitting the Enquiry/Quote Request form, you allow Site Owner to contact you via email for further discussion. Quote created against your Quote Request is sent to you by email. This is the same email address provided during the Enquiry/Quote Request.

Data Access: the data you supply is shared with members on email. It is stored on our server too and can be accessed by our team members, for the purpose of processing your Quote Request, creating a Quote, and communicating with you. We do not share your personal information with any third-party application.

Source: Akismet

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter's IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

 

Shopping Basket

For more information on COVID-19 and government regulation: Click here

X